Shipping Policy

We are committed to providing a simple, reliable, and convenient shopping experience. Please review the information below regarding order processing and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or delivered on weekends or public holidays.

During periods of high order volume, holidays, or promotional events, processing times may take slightly longer.

2. Delivery Times

Estimated delivery times may vary depending on your destination and shipping method.

Typical delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
United Kingdom: 5–10 business days
European Union: 5–10 business days
Other international destinations: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Unexpected delays may occur due to customs clearance, weather conditions, carrier disruptions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping options.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

From time to time, we may offer promotional free shipping on qualifying orders.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for the tracking information to become active after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other applicable charges may be imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Customs policies vary by country, and we cannot control or predict the amount of any applicable customs charges.

6. Incorrect or Incomplete Address

Please make sure that your shipping information is correct and complete when placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

If you notice an error in your shipping address after placing an order, please contact our customer service team as soon as possible.

We cannot guarantee that address changes can be made after an order has entered the shipping process.

7. Lost, Damaged, or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, and the delivery location before contacting us.

If your order arrives damaged, please contact our customer service team as soon as possible and provide your order number and photographs of the damaged package or product.

We will work with you to find an appropriate solution.