Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all original accessories, manuals, and components.
- Be accompanied by proof of purchase or your order number.
Items that have been used, damaged, altered, or returned without the original packaging may not be eligible for a refund.
2. How to Request a Return
Before sending an item back, please contact our customer service team through our Contact Us page.
Please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it arrived damaged or defective
Our customer service team will provide return instructions if your request is approved.
Please do not send products back to the sender's address on your package without contacting us first.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
4. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may ask you to provide photographs or other information to help us verify the issue.
If the issue is confirmed, we will provide an appropriate solution, which may include:
- A replacement
- A refund
- Another solution agreed upon with you
5. Return Shipping
Unless the item is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
6. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other legal reasons.
These may include:
- Personal hygiene products that have been opened or used
- Products that cannot be resold for health or safety reasons
- Gift cards
- Customized or personalized products
- Items clearly marked as non-returnable
7. Exchanges
We currently do not guarantee direct exchanges for all products or sizes.
If you need a different item, we recommend requesting a return and placing a new order, subject to availability.
8. Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
- Check your bank or payment account.
- Contact your payment provider.
- Contact our customer service team if the refund is still not visible.
We will be happy to assist you.
9. Changes to This Policy
We reserve the right to update this Return & Refund Policy from time to time.
Any changes will be posted on this page with the updated date.
Last Updated: September 2026